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With internet speeds increasing and consumers expecting yet more information and higher communication standards Live Chat offers one more tool in your communication armoury. Why not have it added to your site?
There is nothing wrong with the phone, and of course advanced communicators could use both. The big benefit of Live Chat is that it
enables you to not only reply to typed messages,
but to: -
As you become more organised with Live Chat you will develop a suite of FAQs and there answers, just be careful not to make it feel like those contacting you are just another number.
Live Chat web chat software is not just for the likes of BT, it is now available to all companies via Website-Doctor.com and our partner, like everything, trying it is the best way to understand how it could work for you, and your company to boost your sales.
Steps, contact Website-Doctor.com - If we created your site, Website-Doctor will take care of the coding and you will be up and running within a few days. To work there needs to be some special website code on each page which is linked to your account but do not panic about that we will take care of all that.
N.B. the graphics below are now a little dated but the functionality is the along the same lines.
Login in to your live chat
If you are using your computer tick the Auto Login box beneath Password:
Navigate to Live Chat and click on Visitor Monitor This will open a new window
This drop down menu offers the choice of Online or Away
If you are logged in and have the Away option selected you will be able to see when people are: -
You will also see the IP address of the visitor. - This can be potentially useful as large companies frequently have static IP addresses and it is not unheard of for small companies to have their own IP address.
You could change your setting from Away to Online and see if they request more information, after all they almost certainly will have reached your website via a search engine, so they must be looking for something which has some sort of match to the content on your website.
Alternatively you could say "Hello, can I help you" and invite them for a chat! You need to be online to do that. To do that click on the line with visitor you intend to chat with.
Next click Invite button - they will have to accept and you will be linked.