Please select your email client from the list below
Email not working correctly?
Recently a number of ISP's in the UK have blocked port 25 on your email client from sending emails.
If you can receive but not send this may well require that you physically change the setting from 25 to 225 or if you are accessing the Internet via AOL 587.
- Outlook Express
- Outbound email not working
Changing your outbound email port from port 25 to port 225 or port 587
July 2008 recently a number of ISP's in the UK have blocked users from sending email from their smtp port 25 - If you are affected, you can receive but not send email, try changing your port number by navigating to these settings.
Tools > Accounts > Advanced Tab - where the blue box with 25 is on the screen shot change that to 225 click Apply at the foot and OK
If you are using the services of AOL to connect to the internet use 587 instead of 225.
Do not forget to change your port setting back to 225 should you stop using AOL.
General Email Tips
Emails have several components: -
- Email Address
The password is the crucial part which prevents other people accessing your email.
If you feel that your email password may have been comprimised please contact Website-Doctor for a new password. Often this will only take a few minutes but please allow up to 24 hours to allow this change.
Below are instructions how to change your password for those who are not sure.
Open Outlook and go to Tools on the top line and from the drop down list select Accounts.
Select the account in question and click on properties - third button down on the right.
and click on Servers tab
You will now see something like this.
Below Incoming Mail Server
delete the old password and insert your new password.
Make sure Remember Password is ticked.
Click Apply at the bottom right hand corner.
If you have anymore email accounts follow these steps and once all your email accounts are updated with the new password you can come out of Outlook
If you are not happy with the password assigned to your email account(s) please telephone 0121 458 2665.
Step 1: Open Outlook Express.
Step 2: Click Tools then Accounts in the drop down menu.
Step 3: Select the Mail tab, then highlight your email account and click
Step 4: A new window will open. Select the Servers tab.
Step 5: Enter your new mailbox password in the text box provided, and click Apply to make the change.
Step 6: Click OK then Close to close the account window and return to Outlook Express.
Step 1: Open Windows Mail
Step 2: Click Tools then Accounts in the drop down menu.
Step 3: Highlight your email account and click Properties.
Step 4: Enter your new password in the text box provided and click Apply to save the changes.
Step 5: Click OK, then Close to close the accounts windows and return to Windows Mail.
Step 1: Open Outlook 2003.
Step 2: Click Tools, then E-mail Accounts in the drop down menu.
Step 3: Select the button marked View or change existing e-mail accounts and click Next.
Step 4: Select your email account and click Change.
Step 5: Enter your new password in the text box provided and click Next to save your changes.
Step 6: Click Finish to close the window and return to Outlook 2003.
Step 1: Open Outlook 2007.
Step 2: Click Tools then Account Settings in the drop down menu.
Step 3: Select the E-mail tab, then highlight your email account and click Change.
Step 4: Enter your new mailbox password in the text box provided and click Next.
Step 5: Click Finish to save your changes, then Close to return you to Outlook 2007.
Step 1: Open Thunderbird.
Step 2: Click Tools, then Options from the drop down menu.
Step 3: Click the icon marked Privacy at the top of the screen, and click on the Passwords tab.
Step 4: Click Edit Saved Passwords.
Step 5: Select the Passwords Saved tab. A list of your saved passwords will appear. Click on the passwords you have changed and click Remove.
Quick Tip: If you have an Advanced mailbox, you should also remove your SMTP password from the account.
Step 6: Once you have removed your passwords, click Close and OK to return to Thunderbird. Next time Thunderbird connects to your mailbox you will be prompted for your new email password.
Step 1: Open Mac Mail.
Step 2: Click Mail, then Preferences in the drop down menu.
Step 3: Click the Accounts icon at the top of the screen.
Step 4: Select your mailbox, then enter your new password in the text box provided.
Step 5: Click the red close window button in the top left corner and, when prompted, click Save to save the changes.
Step 1: Open Entourage.
Step 2: Click Entourage then Account Settings from the drop down menu.
Step 3: Highlight your email account and click the icon marked Edit.
Step 4: Enter your new password in the text box provided and click OK.
Step 5: Click the red close window button in the top left corner and return to Entourage.
Q. Will resetting my emails delete any emails in the system.
A. No that will not happen.
Q. Are my emails secure?
A. Relatively but not absolutely - for example the Government via GCHQ has the capacity to scan all emails for content of interest just as all phone calls and faxes are capable of being scanned by the intelligence services. But for everyday use your emails can be regarded as being "secure".
Q. Does Website-Doctor store my emails
A. No, but the Government requires that ISP's do for 12 months.
Q. Why are not my emails secure?
A. So the Government can read them, in the same way that mobile phone calls could be totally secure but then the Government would not be able to intercept them.
Q. Surely when I use the Internet it should be secure!
A. It is when you see the https:
appear for example when you are purchasing something online or using Internet Banking
Contact Website-Doctor Today.